The purpose of this role is to provide Service Desk 1st level customer support for L1 technical incident and Service Request resolution to ICT customers within agreed service levels whilst achieving high customer service and quality standards. Profile includes technical Support on Tickets related to Desktop, Windows Servers and Cloud Technologies
- Any graduate with 1 - 3 years of Service desk, voice customer service, and support experience with International preferably US service desk project problem solving involving hardware, software and networks
- Professional communication skills with the ability to communicate effectively to a diverse audience
- Effective time management skills and attention to detail and accuracy
- Should possess good knowledge and real time experience of supporting Infra (understanding of Windows)
- Ability and willingness to work in a large 24*7*365 Service Desk environment
- Exposure to call routing software and ITSM toolsets preferable (Candidate needs to have experience in working tickets on Service Now, Remedy etc.)
Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent